Terms and conditions of use

IMPORTANT ATTENTION ON SHIPMENTS:

We undertake to ship your order quickly and with the utmost care in packaging. 

As far as shipping is concerned, our role is limited to preparing and delivering the order to the courier. Once the shipment is entrusted to the courier, the responsibility for its routing and delivery passes to them.

How Quickly Do we Ship?

Orders received before 2:30 pm will be processed the same day. Orders received after 2:30 pm will be processed on the next working day. In some cases we are also able to ship same business day orders placed at 4:30 pm.

The order must be completed and paid for to start the shipping process, if your order is paid for by bank transfer, shipping may be delayed.

Other Shipment Data:

 On islands and areas that couriers consider ‘inconvenient’, shipping may take a little longer, but this is unfortunately not up to us. 

Delivery times are calculated from the day after dispatch and are understood to be working days. 

Saturdays, Sundays and public holidays are excluded.

Return days do not take into account extraordinary events such as strikes, high season (black friday, christmas, etc.) and extraordinary events such as weather problems.

Our warehouses are located in Italy and the UK. 

For countries outside the European community, the delivery times do not take into account storage times and customs controls.

If you choose ‘PARCEL’ shipping, the courier may make one delivery attempt and then deliver your parcel to a parcel shop near your home.

You will usually receive an e-mail where you will be informed about this.

If I Live Outside The European Community?

For countries outside the European Union - Please note that the recipient of an international shipment may be subject to customs brokerage fees, import duties and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient, as we have no control over these government-imposed charges and cannot determine the amount. Customs policies vary widely from country to country. For information, please contact your local customs office BEFORE placing your order.

When will I receive my parcel?

The delivery times indicated below are provided by the carriers and are indicative,

They are in no way guaranteed, as carriers are ‘third party’ entities not under our control.

Can I Insure My Shipment?

You also have the option of insuring your parcel with ‘kasco’ for a small extra charge.

Please note: insuring the parcel is not compulsory, but it is the only way to recover all the money spent in the event of theft/loss, damage by the carrier or product spillage. Otherwise, in fact, the law is on the side of the carrier and allows him to reimburse only 1€ per kg of goods (see CMR Convention law no. 233/2021)! You will understand that we cannot bear that cost if it is not up to us.

Once you have chosen insured shipping, you must ensure the integrity of the package when it is delivered. Any suspected breakage of a product, e.g. a wet corner of the parcel, must be reported to the courier by saying ‘I accept subject to inspection’. Even if the courier should object, insist and make sure that your wishes are indicated: this is the only way to enforce the guarantee.

NB: under no circumstances should you refuse a parcel. Regardless of the guarantee and the state of the parcel, you must accept the delivery. A return of goods not authorised by us will incur costs that will be charged to the customer.

As soon as you receive a parcel and something is wrong with it, please contact us immediately by e-mail at vitaminsandshakes@gmail.com.

How Do We Prepare Packages?

We take great care of the products and pack them in sturdy cardboard boxes, trying to recycle as much as possible and buying them only from those who use eco-friendly energies.

To protect the products during transport we use eco-friendly and recyclable material.

Can I Change My Order?

If you notice that something is wrong after placing your order, please contact us as soon as possible at: vitaminsandshakes@gmail.com

 due to our fast shipping service, we prepare the goods quickly so it is not always possible to make changes.

RETURN POLICY:

You may request a return by notifying us by emailing vitaminsandshakes@gmail.com and returning the product within 14 days from when you received the goods.

You will be charged the shipping and return costs if you entrust the goods to us or the return shipping costs are the responsibility of the buyer.

You will receive a refund within 14 working days on the same payment method you used.

Which Payment Methods Are Accepted?

The accepted payment methods are:

Credit card payments 

Debit card payments

Paypal

What Expiry Date Do Our Products Have?

Generally our products have an expiry date of at least 6 months, when they have a shorter expiry date we clearly state this in the product and generally put them on discount.

Products that may have a shorter expiry date are bars with a minimum expiry date of 3 months.

Terms and Conditions:

Restrictions

We at Vitamins and shakes LTD respect the rules and regulations of European governments. and do our best to block banned products from customs directly from our site. However, we remind you to check if the product you want to buy is allowed in your country before making the purchase.

This is not health advice.

Products and claims made about specific products or through the Site have not been evaluated by the United States Food and Drug Administration and are not intended to diagnose, treat, cure or prevent disease.

The Site is not intended to provide medical diagnosis, treatment or advice. Products, services, information and other content provided on the Site, including information that may be provided directly on the Site or through links to third party websites, are provided for informational purposes only. Please consult a physician or other health care professional for any diagnosis or medical or health care treatment options.

Information provided on the Site and linked sites, including information regarding medical and health conditions, treatments and products, may be provided in summary form. The information on the Site, including any product labeling or packaging, should not be considered a substitute for the advice of a health care professional.

The Site does not recommend self-management of health problems. The information on the Site is not exhaustive and does not cover all diseases, disorders, physical conditions or their treatment. Consult your doctor promptly if you have any health-related questions. Never disregard or delay medical advice based on information read on the Site.

Links to or access from third party websites or resources are not an endorsement of any information, products or services. We are not responsible for the content or performance of third-party websites. Your use of third-party websites is at your own risk.

You may not use the information or services on this site to diagnose or treat any health problem or to prescribe any medication or other treatment. You should always consult your health care professional and read the information provided by the manufacturer of the product and any product label or packaging before using any medication, nutritional, herbal or homeopathic products, before starting exercise or diets, or before starting treatment for a health problem. Individuals are different and may react differently to different products.

 You should consult your physician regarding interactions between medications you are taking and nutritional supplements. Comments made in any forum on the Site by employees or users of the Site are strictly their personal opinions expressed in their personal capacity and are not statements made by us nor do they represent our positions or opinions. Reviews by current or former employees or users of the Site are strictly their personal opinions expressed in their personal capacity and are not intended as a substitute for appropriate medical care or advice from a health care professional. We are not responsible for any of the information provided on the Site regarding recommendations on dietary supplements for health purposes.

Always check the label or packaging of the product before using it. In case of discrepancies, customers should follow the information provided on the product label or packaging. Contact the manufacturer directly for clarification of the labelling, packaging and recommended use of the product.

What Shipping Methods Are Available?

The cost changes depending on the country you are in. We ship internationally with DHL.

We strive to ship your order, quickly, placed and up to our systems by 2:30 p.m. on the same day, depending on traffic this time can be as late as 4:30 p.m.

The delivery times indicated at check out are provided by the carriers and are indicative, they are in no way guaranteed.

Return times are calculated from the day after dispatch and are working days.

Saturdays, Sundays and public holidays are excluded.

Return days do not take into account extraordinary events such as strikes, high season (black friday, Christmas, etc.) and extraordinary events such as weather problems.

For countries outside Europe, the delivery times do not take into account customs time.

Do I Need an Account To Place an Order?

You do not need an account to place and order.   But it is preferable and easier if you make one, so we can remember your details and checking out will be quicker and easier the next time you visit.

How Do I Place an Order?

To place an order simply click on the category where your product is located and follow the guidelines. The website will take you through to the check out where you can pay for the item. Then we will do the rest by taking the order and delivering it by the deadline. If you do not know what product you want, then browse in our online shop and find the perfect product for you.

How Can I Cancel Or Change My Order?

If you realise something is wrong after ordering, please contact us ASAP at: vitaminsandshakes@gmail.com because of our fast shipping service. Example: if you place an order at 8:00AM, it will be prepared before 11:00AM