CUSTOMS DUTIES
International Shipping
We do ship outside the European Union, but we encourage customers to check with their local customs office for any restrictions, additional costs, or extended delivery times.
Additional Costs
Orders shipped to non-EU countries may be subject to:
- Import VAT
- Customs duties
- Clearance fees
All customs costs are the responsibility of the recipient.
Customs Clearance
Handled by the courier in cooperation with the local customs office. You may be contacted to complete payment before the package is delivered.
Customer Responsibilities
Customers are responsible for:
- Verifying that the products are allowed in their country
- Paying any applicable taxes or fees
- Providing any required documentation
⚠️ Non-Payment or Refusal of the Package
Refusal to pay duties or to accept delivery may result in the package being destroyed or not delivered. In such cases, no refunds will be issued.
CUSTOMS policies
Some European countries are not part of the EU and apply specific customs regulations. Below is a summary of key customs rules for some of these countries:
🇬🇧 United Kingdom (UK)
We have a warehouse in the UK. If you’re ordering from the UK, there will be no additional costs.
🇨🇭 Switzerland
Imports to Switzerland are VAT-free up to 150 francs for personal use or gifts.
Read more
🇳🇴 Norway
Parcels of up to 350 NOK (cost + insurance + shipping) are exempt from sales tax. Customs duty is payable in all cases
Read more
Israel
Up to $75 per parcel
Read more
Macedonia
Up to 22 euros per parcel
Read more
Turkey
We recommend checking this information on the customs authority's website
Read more
🇷🇸 Serbia
Not an EU member; imports are subject to customs controls.
- VAT: 20%
- Duties: Vary depending on the product category
- Documents: Commercial invoice and certificates of origin
🇦🇩 Andorra
Special customs agreement with the EU, but some rules still apply.
- VAT: 4.5%
- Duties: Applied to items like tobacco and alcohol
- Documents: Commercial invoice and customs declaration
🇮🇸 Iceland
Part of the EEA but with its own customs rules.
- VAT: 24%
- Duties: On some goods like clothing and food
- Documents: Commercial invoice and customs declaration
⚠️ Note: Customs regulations may change over time. Always consult your local authorities before placing an international order.