F.A.Q.
When will I receive my order?
Delivery time is typically 1 to 5 business days, depending on your location and selected shipping method.
Can I change or cancel an order after placing it?
Contact us immediately at info@vitaminsandshakes.com. We process orders quickly, so changes are not always possible once processing begins, but we try our best!
What is the expiration date of the products?
Unless otherwise stated, our products have a minimum shelf life of 6 months. Items with shorter expiry dates (e.g., 3 months) are clearly labeled and often discounted.
Do you ship internationally?
Yes, we ship outside the EU. Customs fees and import duties may apply, depending on your country’s laws. Please consult the Customs document for further information.
Which payment methods do you accept?
We accept the following payment methods for online purchases:
• All major credit cards, as shown at checkout
• PayPal: if you do not have an account yet, you can create one while shopping with us
• Apple Pay, Google Pay
Please note that your billing address must match the address on your credit card statement.
How can I track my order?
You will receive a tracking link by email as soon as your order has been dispatched.
I received the wrong or a damaged product. What should I do?
Please email us at info@vitaminsandshakes.com with your order number and a photo of the issue. We'll help you resolve it promptly.
Do I need an account to place an order?
No, but creating an account allows you to track orders and manage preferences easily.
Do i receive an invoice for my orders?
Yes, you can download the invoice directly from your order confirmation mail.
Can I choose whether my order ships from Italy or the UK?
We ship from both locations based on product availability. If you have a specific request, contact us before completing your order.
