Product information
Processing Times
Orders completed and paid by 3:00 PM (CET) are processed the same business day. Orders placed after this time are handled on the next business day. In some cases, we may also process orders received by 4:30 PM, but this cannot be guaranteed.
Shipping times begin once the package is handed over to the courier and may vary depending on the destination and the selected shipping method.
Packaging & Fulfillment
All orders are packed with care using recyclable materials and durable cardboard boxes to ensure your items arrive safely.
Once the order is handed over to the courier, responsibility for the shipment lies with the carrier.
Estimated Delivery Times
Delivery estimates are displayed at checkout and generally range between 1 to 5 business days.
Please note that weekends and public holidays are excluded and delivery times may vary due to:
- Peak shopping periods
- Courier delays (e.g., strikes)
- Severe weather conditions
- Deliveries to remote or hard-to-reach areas
CUSTOMS DUTIES
International Shipping
We do ship outside the European Union, but we encourage customers to check with their local customs office for any restrictions, additional costs, or extended delivery times.
Additional Costs
Orders shipped to non-EU countries may be subject to:
- Import VAT
- Customs duties
- Clearance fees
All customs costs are the responsibility of the recipient.
Customs Clearance
Handled by the courier in cooperation with the local customs office. You may be contacted to complete payment before the package is delivered.
Customer Responsibilities
Customers are responsible for:
- Verifying that the products are allowed in their country
- Paying any applicable taxes or fees
- Providing any required documentation
⚠️ Non-Payment or Refusal of the Package
Refusal to pay duties or to accept delivery may result in the package being destroyed or not delivered. In such cases, no refunds will be issued.
Customs policies
Some European countries are not part of the EU and apply specific customs regulations. Below is a summary of key customs rules for some of these countries:
🇬🇧 United Kingdom (UK)
We have a warehouse in the UK. If you’re ordering from the UK, there will be no additional costs.
🇨🇭 Switzerland
Imports to Switzerland are VAT-free up to 150 francs for personal use or gifts.
Read more
🇳🇴 Norway
Parcels of up to 350 NOK (cost + insurance + shipping) are exempt from sales tax. Customs duty is payable in all cases.
Read more
🇮🇱 Israel
Exemption up to $75 per parcel.
Read more
🇲🇰 Macedonia
Exemption up to €22 per parcel.
Read more
🇹🇷 Turkey
We recommend checking this information on the customs authority's website.
Read more
🇷🇸 Serbia
Not an EU member; imports are subject to customs controls.
- VAT: 20%
- Duties: Vary depending on the product category
🇦🇩 Andorra
Special customs agreement with the EU, but some rules still apply.
- VAT: 4.5%
- Duties: Applied to items like tobacco and alcohol
🇮🇸 Iceland
Part of the EEA but with its own customs rules.
- VAT: 24%
- Duties: On some goods like clothing and food
⚠️Note:
Customs regulations may change over time. We strongly recommend checking with your local customs authorities before placing an international order.
The list above is for informational purposes only and does not replace the official guidelines of each country’s customs office, which may be updated or modified at any time.
Please note that we have no control over the decisions made by customs authorities.
Shipping Origins
We ship from Italy and the United Kingdom, depending on product availability.
ACCEPTED PAYMENT METHODS
We currently accept the following secure payment options:
✅ Credit/Debit Cards (Visa, Mastercard)
✅ PayPal
✅ Bank Transfer (please note this may delay order processing)
✅ Apple Pay/ Google Pay
All payments are processed via certified and secure gateways.
RETURNS POLICY
How to Return
You are entitled to return products within 14 days of receiving them.
1️⃣ Email us at: info@vitaminsandshakes.com
2️⃣ Ship the intact product in its original packaging
3️⃣ Refunds will be issued within 14 days of receiving the return, using the original payment method
⚠️ Return and shipping costs are the customer’s responsibility.
If you need us to arrange pickup, costs will be deducted from the refund.
SHIPPING INSURANCE
What's covered in our Insurance?
We offer an optional KASKO insurance for a small additional fee.
It covers:
✅ Theft
✅ Loss
✅ Damage caused by the courier
⚠️ Without insurance, by law (Convention CMR No. 233/2021), the courier’s liability is limited to €1 per kg.
Always accept packages with “inspection reserve” if you suspect damage.
Never refuse a parcel: unauthorized returns may result in additional charges.
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