Frequently Asked Questions
The charge will vary depending on which country you are located in. We ship internationally using DHL.
Shipping to EU (less than 2 kg) – 24 Hour Service
Shipping to EU (more than 2 kg) – 2/4 Working Days
All products are currently shipped by DHL Express.
Note: orders received before 12:00 will be processed within the same day. Orders received after 12:00 will be processed on the next business day.
Important: The “24 hours delivery” is available only on working days (from Monday to Friday) excluding Sunday, Saturday and holidays.
For any queries or questions, please do not hesitate to contact us at [email protected] We are available from 9AM-11PM (0900H – 2300H). All emails will be dealt with within the hour.
We ship to every major country.
For country outside the European Union – Please note that the recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information BEFORE ordering.
If you have any trouble or queries regarding the quality of your products then please contact us and we will get back to you ASAP as we take every product quality query very seriously.
You do not need an account to place and order. But it is preferable and easier if you make one, so we can remember your details and checking out will be quicker and easier the next time you visit.
To place an order simply click on the category where your product is located and follow the guidelines. The website will take you through to the check out where you can pay for the item. Then we will do the rest by taking the order and delivering it by the deadline. If you do not know what product you want, then browse in our online shop and find the perfect product for you.
If you realise something is wrong after ordering, please contact us ASAP at: [email protected] because of our fast shipping service. Example: if you place an order at 8:00AM, it will be shipped before 13:00.
Methods of Payment that are accepted are:
- Credit Card Payments (Including American Express)
- Debit Card Payments